This webinar cost:
$0.00 (FREE to all BC Advantage Magazine
Delivering Exceptional Patient Experience
Presenter: Stephen A. Dickens, JD, FACMPE SVMIC
Time: 66 Minutes
Outline: As trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. Influencing patient experience begins with an understanding of the patient mindset and their barriers in understanding the healthcare environment.
Education Objectives :
Understand and articulate the significance of positive patient experience to both reimbursement and patient outcomes
Assess the barriers to creating a positive patient experience
Implement and integrate best practices to engage staff and patients in creating positive patient experiences while improving
Stephen Dickens is an attorney & Assistant Vice President of Medical Practice Services with SVMIC. He advises practices on operations, strategic planning, leadership, patient experience & human resources. He is a published author and frequent speaker on these topics and a Past Chair of MGMA-ACMPE. An ACMPE Fellow, he is also past president of the MGMA Financial Mgt Society & TN MGMA.
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